Making the Web a more accessible place
I probably should have read the reading selections in order, but alas I did not. Joe Clark’s article “How Do Disabled People Use Computers” was very informative and helped to put in context the later readings. I really liked his direct, honest approach, especially in raising questions about the terms we use to speak about disabled people (ie. “differently abled” which he says “seems to apply more to zoology, where, say racoons can climb trees but dogs can’t”). Refreshing as this was, his description of types of disabilities was informative and helps in thinking about designing websites for this diverse group of people.
It is true that I have given little thought to taking these disabilities into account when designing sites in the past. That said, I have always operated on the assumption that if you design a site cleanly and clearly, you are halfway there. This is somewhat true. Many of the 25 points in “Dive Into Accessibility” are things that I already do, or at least try very hard to do. For example, choosing a doctype, declaring the language, making the page title meaningful, presenting the main content of a page first, ensuring that colors contrast sufficiently, using title attributes on links, using alt tags on images, using real links (not javascript links), and then others of the points that relate to designing with tables which are for the most part moot, except for using table headings and captions and using them appropriately. These are all things I strive to do as part of my regular design process. Admittedly, my own website and projects I’ve done for class, I have been focused on other elements of design and have sometimes let these important elements fall by the wayside.
That said, it is especially helpful to hear a screen reader (at WebAIM). Wow. I had an incredibly hard time understanding that, and I imagine it isn’t easy and is quite frustrating for anyone needing to learn to do this after losing sight later in life. Also very helpful was the note, made in a couple of these articles, that screen readers will read filenames unless you specify a title or alt attribute. Again, I try to put these in my sites, but now that I understand how exactly they are used (other than the nifty visual tool tip that some see), I will certainly make an effort to ensure these tags are used and used properly.
One final note is that I did not really understand how learning disabled people use the Web. I went to a high school that had a special program for kids with learning disabilities, and I always thought that they read slower because they processed information differently. I didn’t think that it was that they couldn’t read at all. Dyslexia, I always understood, is a disability that one can learn to overcome or compensate for. I know there are others. Some people learn better by hearing than by reading, so couldn’t they get a screen reader? Until I understand more about how this group of people uses the Web, I cannot accommodate them. The suggestion that all websites should be illustrated, as Clark mentions, is indeed a “cure worse than the disease.”
I continue my discussion about learning disabilities and accessibility on Mark Stevens’ Learn More History AND Technology, and I raise some questions about our audience on Maureen Guignon’s CLIOblog. In the end, I think that there are sufficiently accessible websites and there are websites designed to be accessible. Which one you require is a matter of your expected and intended audience, and as Mark says, “It does not take a terrific amount of intellectual ability to figure out that reasonable accommodations should be made in order that “disabled” people may access web pages.” Here here.

March 26th, 2007 at 6:03 pm
Laura,
You mentioned:
“I didn’t think that it was that they couldn’t read at all. Dyslexia, I always understood, is a disability that one can learn to overcome or compensate for. I know there are others. Some people learn better by hearing than by reading, so couldn’t they get a screen reader? Until I understand more about how this group of people uses the Web, I cannot accommodate them.”
I thought of using a screen reader for my students who read at a substantially below grade level, but then I heard the reader simulation. It works at such a rate that many young people with reading difficulties could not keep up. Often the problem is in the processing in their brain, it just works in a different way, and at a slower rate. Many of these children can get meaning out of a text if you give them extended time to employ various comprehension strategies. I guess my point is that there is no easy solution. Do not feel bad about not yet knowing how to program for them, there is no easy way to get inside their processing to help.
March 27th, 2007 at 7:36 am
Response to response:
You are right, our goal is to make the sites accessible for as many viewer groups as possible. A goal of making the playing field level is about all we can truly strive to accomplish. The statement in your response about people’s understanding of our presented content being out of our hands is right on. I have had that thought often dealing with students who struggle to gain meaning no matter what I present nor how it is presented. I do not think you are callous, only realistic. It is impossible to fully program for every sub-group. The tactics presented in the readings can help when expertise is built, but there swould still be some viewers who struggle with content.
I thought that to address some of the needs of readers who need comprehension help we could program mouse-over pop-up windows of vocabulary/concept explanations. However, that would be distracting to readers who have no need of the extra help. Then you reach the debate of how much should non-challenged people be inconvenienced in order to meet the needs of a population in need of help. A debate that always rages in education.
March 27th, 2007 at 8:59 am
Yeah, you know, I was also thinking that artists don’t paint paintings for blind people, and musicians don’t play songs for the deaf (as a general rule), so everything in the world is not and cannot be accessible. That’s why these people are considered disabled, isn’t it?
I think we should do our best to make the web accessible to various types of disabled persons but to expect that one can design a website so that everyone will get the same experience is utterly unrealistic. Need I mention browser differences?
As for your thoughts on how to add extra help, I think that if your site is aimed at students who have learning disabilities, then they are your primary audience, and you can do what you need to reach that group to the detriment of other groups’ experiences. But, if your site is for a general audience, you should make reasonable adjustments so that the site is viewable/accessible to a more general group.